Peachy Complaints Data

Customer satisfaction is of utmost importance to us and we always seek to provide the best service out there. Although it saddens us when customers have been left disappointed by their experience with Peachy, we value all feedback and take complaints very seriously.

We are open and honest about our business and learn from our mistakes to continue to improve our service.

To comply with our obligations described in the Financial Conduct Authority Handbook we publish our complaints data.

 

 

COMPLAINTS PUBLICATION REPORT

In accordance with FCA’s reporting guidelines, Cash On Go Ltd.’s complaints figures are shown below:

Firm Name: Cash On Go Ltd
Other firms included in this report (if any): None
Period Covered: 1 January 2016 to 31 December 2016
Trading names covered: peachy.co.uk

Product/service grouping Number of complaints opened Number of complaints closed Percentage  of upheld complaints
Consumer credit lending 1254 1253 9%
Credit Broking 14 14 0%

 

Putting the data in context
For every 1000 loans issued 3.4 customers contacted us to complain.