From 27 April 2020, we’re supporting customers who experience temporary payment difficulties as a result of circumstances relating to coronavirus.
If your circumstances have been affected by the coronavirus outbreak, we can offer you a temporary payment freeze of up to 1 month. The missed payment can be paid affordably after the end of the freeze, and you will not be charged any interest or fees for 1 month during the freeze period.
If you are experiencing financial difficulty due to the coronavirus outbreak, please contact us by phoning our Customer Support Team on 0800 0124 743 or Collections Department on 0800 0124 616 or by emailing [email protected] or [email protected]
If you are considering whether a payment deferral is right for you, you may benefit from the Money Advice Service’s Money Navigator tool which is available here and further information is also available here
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