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  • Experiencing temporary payment Difficulties due to the Coronavirus

    23rd April 2020

    From 27 April 2020, we’re supporting customers who experience temporary payment difficulties as a result of circumstances relating to coronavirus. If your circumstances have been affected by the coronavirus outbreak, we can offer you a temporary payment freeze of up to 1 month. The missed payment can be paid affordably after the end of the freeze, and you will not …
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  • How to get a new password?

    25th September 2018

    If you've forgotten your password, click https://app.peachy.co.uk/forgot-password

  • What happens if I forget my password?

    Don't worry, all you need to do is send a text saying "PASSWORD" to 68899 (text message is free of charge, but your local network rates will be applied) or by clicking the “Forgot Password” option in the “Sign in” section online. You will then be sent a verification link to your email. Please click on the link provided in the email and …
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  • How can I change my mobile number?

    Please give us a call from the new mobile umber on 08000124743 to update your mobile number. If you do not have any credit or an option to call, then you may also send us an email [email protected] and provide a suitable time for us to call you back on the new mobile number to update the details. 

  • I cannot log in. Why?

    For precise information concerning your account, please contact customer support by calling 08000124743 or send an email to [email protected]

  • I have not received my activation email!

    If you have an active spam filter on your email account it is possible that our message has been incorrectly flagged as spam. Please check your junk mail or spam folder. To prevent this happening in the future, just add [email protected] to your contacts or mark it as a safe address. If you can't find our messages anywhere, then the email address …
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